Send text alerts for direct social media mentions
When a new mention or comment is published on Instagram for Business, automatically send an SMS or MMS using Text Request so your support team never misses an inquiry.
See all Text Request + Instagram for Business integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Text Request Explore Text Request →
TriggersFires when a new text message is received in Text Request.
Fires when a new call comes in or out through Text Request.
Fires when a call is missed in Text Request.
Fires when a call recording finishes processing in Text Request.
Sends a text message through Text Request.
Starts an outbound call via Text Request.
Creates or updates a contact in Text Request.
Sends a recorded voice message via Text Request.
Instagram for Business Explore Instagram for Business →
TriggersFires when a post goes live from Instagram for Business.
Fires when your brand is mentioned or a post gets a comment in Instagram for Business.
Fires when Instagram for Business finds a new post, mention or creator matching what you track.
Creates a post in Instagram for Business or adds it to the schedule.
Posts a reply to a comment in Instagram for Business.
Adds a creator, account or post to a list or campaign in Instagram for Business.
More Text Request + Instagram for Business workflows
Queue social posts based on popular text inquiries
When a new inbound SMS is received in Text Request, automatically add a post to the queue in Instagram for Business to address trending topics publicly.
See details
Create phone contacts from social media interactions
When a user leaves a new mention or comment in Instagram for Business, automatically create or update a contact in Text Request to continue the conversation via text.
See details
See all Text Request + Instagram for Business integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send text alerts for direct social media mentions” between Text Request and Instagram for Business?
Yes — describe it in the box above and Knit's Integrations Agent researches Text Request and Instagram for Business's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Text Request to Instagram for Business improve customer response times?
You can automatically send a text alert in Text Request whenever a customer leaves an urgent mention or comment on Instagram for Business.
Can I collect contacts from social channels into my phone messaging system?
Yes, public interactions such as comments in Instagram for Business can automatically create or update a contact record in Text Request.