Schedule support meetings for escalated tickets

When a ticket status changes to escalated in Thoughtly, automatically create a video meeting in VivoMeetings and send an invitation to the customer.

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See all Thoughtly + VivoMeetings integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Thoughtly Explore Thoughtly →

Triggers

New ticket created

Fires when a new support ticket is created in Thoughtly.

Ticket status changed

Fires when a ticket's status changes in Thoughtly.

Ticket assigned

Fires when a ticket in Thoughtly is assigned to an agent.

SLA breached

Fires when a ticket in Thoughtly breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Thoughtly.

Update ticket status

Updates a ticket's status in Thoughtly.

Assign ticket

Assigns a ticket in Thoughtly to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Thoughtly.

VivoMeetings Explore VivoMeetings →

Triggers

Meeting started

Fires when a meeting in VivoMeetings begins.

Meeting ended

Fires when a meeting in VivoMeetings ends.

Registrant added

Fires when someone registers for a meeting or webinar in VivoMeetings.

Recording ready

Fires when a meeting recording in VivoMeetings finishes processing.

Actions

Create meeting

Schedules a new meeting in VivoMeetings.

Update meeting

Updates the time or details of a meeting in VivoMeetings.

Send meeting invite

Sends a meeting invite via VivoMeetings.

Retrieve recording

Retrieves a meeting recording link from VivoMeetings.

Attach meeting recordings to support tickets When a call recording becomes ready in VivoMeetings, automatically add a comment with the recording link to the related ticket in Thoughtly. See details

Create tickets when call attendees join When a registrant is added to a scheduled meeting in VivoMeetings, automatically create a follow-up ticket in Thoughtly to track follow-up tasks. See details

See all Thoughtly + VivoMeetings integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Schedule support meetings for escalated tickets” between Thoughtly and VivoMeetings?

Yes — describe it in the box above and Knit's Integrations Agent researches Thoughtly and VivoMeetings's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support agents schedule meetings directly through tickets?

Yes, when ticket updates happen or specific conditions are met, support software can automatically schedule virtual meetings and dispatch calendar invites.

How does call recording access improve support ticketing?

Once a meeting ends, recording links can be automatically added as internal ticket comments so team members have complete context on customer conversations.