Subscribe support contacts to marketing campaigns
When a new ticket is created in Tidio, automatically add the customer as a subscriber in Tolstoy to ensure they receive critical product updates.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Tidio Explore Tidio →
TriggersFires when a new support ticket is created in Tidio.
Fires when a ticket's status changes in Tidio.
Fires when a ticket in Tidio is assigned to an agent.
Fires when a ticket in Tidio breaches its response SLA.
Creates a new ticket in Tidio.
Updates a ticket's status in Tidio.
Assigns a ticket in Tidio to an agent.
Posts an internal or public comment on a ticket in Tidio.
Tolstoy Explore Tolstoy →
TriggersFires when a new subscriber is added in Tolstoy.
Fires when a campaign is sent from Tolstoy.
Fires when a subscriber unsubscribes in Tolstoy.
Adds or updates a subscriber in Tolstoy.
Creates or sends a campaign from Tolstoy.
Adds a subscriber to a segment in Tolstoy.
More Tidio + Tolstoy workflows
Target struggling support contacts with retention segments
When an SLA is breached in Tidio, automatically add the affected customer to a specialized retention segment in Tolstoy for tailored follow-up.
See details
Follow up on marketing unsubscribes with support tickets
When a contact unsubscribes in Tolstoy, automatically create a ticket in Tidio so account managers can reach out and gather feedback.
See details
See all Tidio + Tolstoy integrations → · Browse the full workflow library →
Common questions
Can Knit build “Subscribe support contacts to marketing campaigns” between Tidio and Tolstoy?
Yes — describe it in the box above and Knit's Integrations Agent researches Tidio and Tolstoy's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Tolstoy and Tidio help our support team?
It gives support agents full visibility into recent marketing touchpoints and allows team members to handle subscriber churn risks automatically.
Can unsubscribing from marketing emails generate a support ticket?
Yes, when a contact unsubscribes in Tolstoy, you can automatically create a ticket in Tidio so customer service teams can investigate potential churn.