Alert team channels when support SLAs are breached
When an SLA is breached on a critical ticket in Tidio, automatically post a notification message to a channel in Tolstoy so team leads can intervene immediately.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Tolstoy Explore Tolstoy →
TriggersFires when a new video is recorded or shared in Tolstoy.
Fires when someone comments on a video in Tolstoy.
Fires when a new video recording or comment is added in Tolstoy.
Sends a video message via Tolstoy.
Shares a video link from Tolstoy.
Posts a video from Tolstoy to a channel.
Tidio Explore Tidio →
TriggersFires when a new support ticket or chat conversation starts in Tidio.
Fires when a ticket's status changes in Tidio.
Fires when a ticket in Tidio is assigned to an agent.
Fires when a ticket in Tidio breaches its response SLA.
Creates a new ticket in Tidio.
Updates a ticket's status in Tidio.
Assigns a ticket in Tidio to an agent.
Posts a reply or internal note on a ticket or conversation in Tidio.
More Tolstoy + Tidio workflows
Attach video comments directly to existing support tickets
When a team member comments on a recorded video in Tolstoy, automatically append that feedback as a comment on the corresponding ticket in Tidio.
See details
Notify channels when high-priority tickets are created
Whenever a new ticket is submitted in Tidio, instantly post an update to your team's discussion space in Tolstoy to keep everyone aligned.
See details
See all Tolstoy + Tidio integrations → · Browse the full workflow library →
Common questions
Can Knit build “Alert team channels when support SLAs are breached” between Tolstoy and Tidio?
Yes — describe it in the box above and Knit's Integrations Agent researches Tolstoy and Tidio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Ticketing + Video & Communication automation?
Logging a call summary or recording link from Tolstoy onto the matching ticket in Tidio, so support history includes what was actually said, not just written notes.
Does this need the call to already reference a specific ticket?
No — the Agent can match a call in Tolstoy to the right ticket in Tidio using the customer or contact identifier, not a pre-linked reference.