TOPdesk + Businessmap Integrations, Built by an AI Agent
Put TOPdesk + Businessmap to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between TOPdesk and Businessmap
See the kind of workflows teams build with TOPdesk and Businessmap below — describe the exact one you want above and the Agent builds it on demand.
TOPdesk + Businessmap
When a new board is created in Businessmap, sync asset or incident data to TOPdesk.
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Turn tickets into project tasks
When a new ticket is logged in TOPdesk, create a task in Businessmap for the IT team.
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Plan onboarding work
When an onboarding request arrives in TOPdesk, create a checklist of tasks in Businessmap.
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Browse the full workflow library →
Looking to achieve something else with TOPdesk and Businessmap?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for TOPdesk and Businessmap
Everything TOPdesk and Businessmap can do inside a workflow — the triggers that start one and the actions that run when it fires.
TOPdesk Explore TOPdesk →
An IT service management software that manages incident tickets, IT asset inventories, and facility service desk operations.
TriggersTriggers when a new Major Incident is created.
Triggers when a new first line incident is created.
Triggers when a new incident is created.
Triggers when a new second line incident is created.
Triggers when an Incident is updated.
Create an incident
Update incident by number
Businessmap Explore Businessmap →
An enterprise kanban and project portfolio management platform designed to optimize workflow transparency and operational execution.
TriggersTriggers when a new board is created.
Triggers when new event happens on the board. This trigger will fire for all events on your board. You will have to use "Filter" to check the exact value for the "event" parameter and proceed only if it matches exactly the trigger you expect. These are the possible values for the trigger filter: "Card created", "Card details changed", "Card moved", "Card deleted"
Add or remove card from archive.
Block a card.
Discard card or restore discarded card.
Downloads attachment from a card in Businessmap. File will be downloaded to Zapier AWS and direct link to it will be provided.
Log working time on a card for specific user, column and lane. Card must not be in "Backlog" or "Requested" sections.
Create new card to selected column and lane on your board.
Other IT Service Management apps on Knit
Explore more IT Service Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Action1
A cloud-based patch management and remote monitoring software that secures endpoint devices and software installations.
Alloy Navigator
An IT service management platform that provides asset tracking, help desk ticketing, and automated workflow solutions for IT teams.
Asset Panda
An asset tracking and inventory management platform designed to track physical assets, equipment, and tools.
Atera
Atera is an IT management and remote monitoring platform designed for IT departments and managed service providers.
Autotask
An IT business management platform that combines professional services automation, ticketing, resource scheduling, and customer management.
BOSSDesk
An IT service management platform that provides service desk ticketing, asset management, and workflow automation.
ConnectWise Manage
A professional services automation software that integrates business operations, ticketing, project tracking, and customer billing.
Docusnap365
Docusnap365 is an IT infrastructure inventory and documentation tool that automatically analyzes, visualizes, and reports on network environments.
Other Project Management apps on Knit
Explore more Project Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
10,000ft
A high-level resource management and project planning software designed to help businesses manage team capacity and project forecasts.
1st things 1st
1st things 1st is prioritization software designed to help teams analyze, rank, and organize project goals and tasks.
Accelo
Accelo is a cloud service operations platform designed to automate client work, retainers, and business management workflows.
ActiveCollab
A project management and collaboration software that helps teams organize work tasks, track time, and invoice client work.
Acute
Acute is a product feedback management software that allows SaaS teams to collect feature requests, prioritize roadmaps, and engage users.
AdaptiveWork
AdaptiveWork is an enterprise project and portfolio management solution that helps teams track work, resources, and project status.
Aero Workflow
A practice management and workflow automation application built specifically for accounting professionals and bookkeeping firms.
Agiled
An all-in-one business management platform offering project planning, client management, invoicing, time tracking, and HR management.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about TOPdesk + Businessmap
Is there a pre-built TOPdesk + Businessmap automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches TOPdesk and Businessmap's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built TOPdesk or Businessmap connector?
No. The Agent works whether or not TOPdesk or Businessmap already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why link an IT service desk to a project management tool?
Some tickets, like hardware rollouts or onboarding setups, are really projects. Sending them from TOPdesk to Businessmap lets the team plan and track them properly.
Can task updates close the original ticket?
Yes. When the task is completed in Businessmap, you can update or resolve the ticket in TOPdesk so the requester knows it is done.