Turn tickets into project tasks
When a new ticket is logged in TOPdesk, create a task in Businessmap for the IT team.
See all TOPdesk + Businessmap integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
TOPdesk Explore TOPdesk →
TriggersFires when a new ticket or incident is logged in TOPdesk.
Fires when a ticket or incident is updated in TOPdesk.
Fires when a new user, client or device record is added in TOPdesk.
Creates a ticket or incident in TOPdesk.
Updates an existing ticket or incident in TOPdesk.
Adds a note to a ticket in TOPdesk.
Businessmap Explore Businessmap →
TriggersFires when a new task, job or item is created in Businessmap.
Fires when a task in Businessmap is marked complete.
Fires when a task's due date in Businessmap is coming up.
Fires when a task, job or project changes status in Businessmap.
Creates a new task, job or item in Businessmap.
Updates a task's status or assignee in Businessmap.
Posts a comment on a task in Businessmap.
Assigns a task in Businessmap to a team member.
More TOPdesk + Businessmap workflows
Close tickets when tasks finish
When a task is completed in Businessmap, update the matching ticket in TOPdesk.
See details
Plan onboarding work
When an onboarding request arrives in TOPdesk, create a checklist of tasks in Businessmap.
See details
See all TOPdesk + Businessmap integrations → · Browse the full workflow library →
Common questions
Can Knit build “Turn tickets into project tasks” between TOPdesk and Businessmap?
Yes — describe it in the box above and Knit's Integrations Agent researches TOPdesk and Businessmap's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why link an IT service desk to a project management tool?
Some tickets, like hardware rollouts or onboarding setups, are really projects. Sending them from TOPdesk to Businessmap lets the team plan and track them properly.
Can task updates close the original ticket?
Yes. When the task is completed in Businessmap, you can update or resolve the ticket in TOPdesk so the requester knows it is done.