When new major incident in TOPdesk, sync it to HubSpot.
When a new major incident is logged in TOPdesk, update the associated account status in HubSpot.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
TOPdesk Explore TOPdesk →
TriggersFires when a new ticket or incident is logged in TOPdesk.
Fires when a ticket or incident is updated in TOPdesk.
Fires when a new user, client or device record is added in TOPdesk.
Creates a ticket or incident in TOPdesk.
Updates an existing ticket or incident in TOPdesk.
Adds a note to a ticket in TOPdesk.
HubSpot Explore HubSpot →
TriggersFires when a new contact or lead is added to HubSpot.
Fires when a field on a contact changes in HubSpot.
Fires when a deal, case or record moves to a new stage in HubSpot.
Fires when a deal is marked won in HubSpot.
Creates or updates a contact in HubSpot.
Creates a new deal in HubSpot.
Moves a deal or record to a new stage in HubSpot.
Logs a call, email, or note against a record in HubSpot.
More TOPdesk + HubSpot workflows
Create a client when a deal is won
When a deal closes in HubSpot, create the client and its main contact in TOPdesk.
See details
Log tickets on the customer record
When a new ticket is logged in TOPdesk, add an activity to the matching company in HubSpot.
See details
Keep contact details in sync
When a contact is updated in HubSpot, update the matching requester or client user in TOPdesk.
See details
See all TOPdesk + HubSpot integrations → · Browse the full workflow library →
Common questions
Can Knit build “When new major incident in TOPdesk, sync it to HubSpot.” between TOPdesk and HubSpot?
Yes — describe it in the box above and Knit's Integrations Agent researches TOPdesk and HubSpot's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect a CRM to an IT service management tool?
For managed service providers and internal IT teams, HubSpot holds the customer relationship while TOPdesk holds the tickets. Linking them keeps both views of the same client in step.
Can a closed deal create a client in the service desk?
Yes. When a deal is won in HubSpot, you can create the matching client or requester in TOPdesk so support can start straight away.