TOPdesk + Microsoft Teams Integrations, Built by an AI Agent
Put TOPdesk + Microsoft Teams to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between TOPdesk and Microsoft Teams
See the kind of workflows teams build with TOPdesk and Microsoft Teams below — describe the exact one you want above and the Agent builds it on demand.
TOPdesk + Microsoft Teams
When a new major incident is logged in TOPdesk, post a alert message to a Microsoft Teams channel.
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Notify team channels of critical software issues
When a new issue is captured in TOPdesk, automatically send a channel message in Microsoft Teams so engineers can respond quickly.
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Turn channel messages into development issues
When a new message is posted to a channel in Microsoft Teams, automatically create an issue in TOPdesk to ensure feedback is logged.
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Broadcast deployment status to team channels
When a deployment is tracked in TOPdesk, post an automated channel message in Microsoft Teams to keep everyone up to date.
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Browse the full workflow library →
Looking to achieve something else with TOPdesk and Microsoft Teams?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for TOPdesk and Microsoft Teams
Everything TOPdesk and Microsoft Teams can do inside a workflow — the triggers that start one and the actions that run when it fires.
TOPdesk Explore TOPdesk →
An IT service management software that manages incident tickets, IT asset inventories, and facility service desk operations.
TriggersTriggers when a new Major Incident is created.
Triggers when a new first line incident is created.
Triggers when a new incident is created.
Triggers when a new second line incident is created.
Triggers when an Incident is updated.
Create an incident
Update incident by number
Microsoft Teams Explore Microsoft Teams →
Microsoft Teams is a workspace collaboration software combining persistent chat, video meetings, file storage, and application integration.
TriggersTriggers when a new channel is created within a team.
Triggers when a member or highlight word is mentioned in a channel. Requires installation of the Zapier app from the Teams Store.
Triggers when a new message is received in a chat.
Triggers when a new chat is created.
Triggers when a new member is added to a team. Requires installation of the Zapier app from the Teams Store.
Triggers when a new message is posted in a channel. Requires installation of the Zapier app from the Teams Store.
Creates a new channel within a team. Requires installation of the Zapier app from the Teams Store.
Creates a new one-on-one chat between you and a team member.
Creates a new chat (one-on-one or group) and sends an initial message. If you select only yourself, no chat is created — the message is sent to your own Teams chat (shown as "(You)" in the Chat dropdown).
Edit an existing message in a chat.
Creates a new private channel within a team. Requires installation of the Zapier app from the Teams Store.
Creates a reply to a channel message.
Other IT Service Management apps on Knit
Explore more IT Service Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Action1
A cloud-based patch management and remote monitoring software that secures endpoint devices and software installations.
Alloy Navigator
An IT service management platform that provides asset tracking, help desk ticketing, and automated workflow solutions for IT teams.
Asset Panda
An asset tracking and inventory management platform designed to track physical assets, equipment, and tools.
Atera
Atera is an IT management and remote monitoring platform designed for IT departments and managed service providers.
Autotask
An IT business management platform that combines professional services automation, ticketing, resource scheduling, and customer management.
BOSSDesk
An IT service management platform that provides service desk ticketing, asset management, and workflow automation.
ConnectWise Manage
A professional services automation software that integrates business operations, ticketing, project tracking, and customer billing.
Docusnap365
Docusnap365 is an IT infrastructure inventory and documentation tool that automatically analyzes, visualizes, and reports on network environments.
Other Team Chat apps on Knit
Explore more Team Chat integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnywhereWorks
AnywhereWorks is team chat software that facilitates instant messaging, video meetings, and remote team collaboration.
Brosix
Brosix is an instant messaging and team collaboration platform designed for secure internal business communication and file sharing.
Chanty
Chanty is a team messaging application featuring group chat, voice messages, video calls, and integrated task management tools.
Chatwork
Chatwork is a business messaging platform that combines group chat, task management, video calling, and file sharing for team collaboration.
Discord
Discord is a voice, video, and text communication platform popular among communities, gaming groups, and online topic discussions.
Fleep
Fleep is a messaging and team collaboration tool that combines chat, project tasks, and file sharing in one platform.
Flock
A business communication and team messaging app that provides channels, video conferencing, and productivity tools in one interface.
Glip
A team messaging and collaboration software by RingCentral featuring group chat, video meetings, and task assignment.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about TOPdesk + Microsoft Teams
Is there a pre-built TOPdesk + Microsoft Teams automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches TOPdesk and Microsoft Teams's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built TOPdesk or Microsoft Teams connector?
No. The Agent works whether or not TOPdesk or Microsoft Teams already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can developers report issues without leaving their chat application?
Yes, when a message or file is shared in Microsoft Teams, you can automatically create a new tracking issue in TOPdesk.
How do engineering teams receive deployment updates in real time?
Whenever a deployment is tracked in TOPdesk, an automated notification message is sent to a specified channel in Microsoft Teams.