Turn channel messages into development issues
When a new message is posted to a channel in Microsoft Teams, automatically create an issue in TOPdesk to ensure feedback is logged.
See all TOPdesk + Microsoft Teams integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
TOPdesk Explore TOPdesk →
TriggersFires when a new ticket or incident is logged in TOPdesk.
Fires when a ticket or incident is updated in TOPdesk.
Fires when a new user, client or device record is added in TOPdesk.
Creates a ticket or incident in TOPdesk.
Updates an existing ticket or incident in TOPdesk.
Adds a note to a ticket in TOPdesk.
Microsoft Teams Explore Microsoft Teams →
TriggersFires when a new message is posted to a channel in Microsoft Teams.
Fires when your team or a keyword is mentioned in Microsoft Teams.
Fires when a new channel is created in Microsoft Teams.
Fires when a new file is shared in Microsoft Teams.
Posts a message to a channel in Microsoft Teams.
Sends a direct message to a person in Microsoft Teams.
Creates a new channel in Microsoft Teams.
Adds a user to a channel in Microsoft Teams.
More TOPdesk + Microsoft Teams workflows
Notify team channels of critical software issues
When a new issue is captured in TOPdesk, automatically send a channel message in Microsoft Teams so engineers can respond quickly.
See details
Broadcast deployment status to team channels
When a deployment is tracked in TOPdesk, post an automated channel message in Microsoft Teams to keep everyone up to date.
See details
See all TOPdesk + Microsoft Teams integrations → · Browse the full workflow library →
Common questions
Can Knit build “Turn channel messages into development issues” between TOPdesk and Microsoft Teams?
Yes — describe it in the box above and Knit's Integrations Agent researches TOPdesk and Microsoft Teams's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can developers report issues without leaving their chat application?
Yes, when a message or file is shared in Microsoft Teams, you can automatically create a new tracking issue in TOPdesk.
How do engineering teams receive deployment updates in real time?
Whenever a deployment is tracked in TOPdesk, an automated notification message is sent to a specified channel in Microsoft Teams.