Create TOPdesk incidents for new or updated PagerDuty incidents.
When a new or updated incident occurs in PagerDuty, automatically create an incident in TOPdesk.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
TOPdesk Explore TOPdesk →
TriggersFires when a new ticket or incident is logged in TOPdesk.
Fires when a ticket or incident is updated in TOPdesk.
Fires when a new user, client or device record is added in TOPdesk.
Creates a ticket or incident in TOPdesk.
Updates an existing ticket or incident in TOPdesk.
Adds a note to a ticket in TOPdesk.
PagerDuty Explore PagerDuty →
TriggersFires when a monitor or check in PagerDuty raises an alert.
Fires when an incident is opened or updated in PagerDuty.
Fires when a monitored site, service or alarm in PagerDuty changes state.
Opens a new incident or alert in PagerDuty.
Acknowledges an open incident in PagerDuty.
Resolves an incident in PagerDuty.
More TOPdesk + PagerDuty workflows
Mirror bug reports across engineering teams
When a new issue is captured in TOPdesk, automatically create a corresponding issue in PagerDuty to keep cross-functional teams aligned.
See details
Sync status updates between tracking systems
When an issue status changes in PagerDuty, update the corresponding issue in TOPdesk so both platforms reflect current progress.
See details
Auto-resolve linked issues upon deployment
When a successful deployment is tracked in TOPdesk, automatically set the associated issue to resolved in PagerDuty.
See details
See all TOPdesk + PagerDuty integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create TOPdesk incidents for new or updated PagerDuty incidents.” between TOPdesk and PagerDuty?
Yes — describe it in the box above and Knit's Integrations Agent researches TOPdesk and PagerDuty's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why sync two different developer tools together?
Cross-team collaboration often requires mirroring issues or status changes from an internal tracker in TOPdesk over to a partner platform in PagerDuty.
Will resolving a bug in one platform automatically close it in the other?
Yes, updates like status changes or issue resolutions in TOPdesk can automatically update and resolve corresponding items in PagerDuty.