Trello WhatsApp Business

Trello + WhatsApp Business Integrations

Put Trello + WhatsApp Business to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Trello and WhatsApp Business below — describe the exact one you want above and the Agent builds it on demand.

Trello + WhatsApp Business When a new message is received in WhatsApp Business, set up a tracking card in Trello.
Log missed calls as follow-up tasks When a customer call goes unanswered in WhatsApp Business, automatically create a follow-up task in Trello so team members can return the call. See details
Send SMS notifications when tasks are completed When a project task is marked complete in Trello, automatically send a confirmation text message to the client through WhatsApp Business. See details
Attach call recordings to project tasks Once a call recording becomes available in WhatsApp Business, post a comment with the audio details to the corresponding task in Trello. See details

Browse the full workflow library →

Looking to achieve something else with Trello and WhatsApp Business?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Trello and WhatsApp Business

Everything Trello and WhatsApp Business can do inside a workflow — the triggers that start one and the actions that run when it fires.

Trello Explore Trello →

Trello is a visual project management tool that uses boards, lists, and cards to organize tasks and workflows.

Triggers
New Board

Triggers when a new board is added.

New Card

Triggers when a new card is added.

New Card Archived

Triggers when a Card is archived in Trello.

New Comment in Card

Triggers when a Comment is added to a Card in Trello.

New Activity

Triggers when there is activity in Trello.

Card Moved to List

Triggers when a Card is moved to a List in Trello, inside the same Board .

Actions
Create Checklist Item in Card

Creates a new checklist item in a card.

Add Member to Board

Adds a member to a board.

Create Board

Creates a new board.

Archive Card

Archives a card.

Add Attachment to Card

Adds one or more attachments to a specific card.

Add Label to Card

Adds an existing label to a specific card.

WhatsApp Business Explore WhatsApp Business →

A messaging platform designed for businesses to communicate with customers through chat, automated replies, and updates.

Triggers
Message Status Updated

Triggers when a message you sent changes status (sent, delivered, read, or failed).

New Message Received

Triggers when a customer sends a message to your WhatsApp Business phone number. Note: the test step shows a static placeholder record because WhatsApp's API does not expose message history. Real messages will only appear in Zap runs after the Zap is turned on and a customer sends a new message.

Actions
Send Freeform Message

Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.

Send Media Message

Send a media message (document, image, video, or audio) to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.

Send Template Message

Sends a template message to a WhatsApp user.

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Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
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Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
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FAQ

Common questions about Trello + WhatsApp Business

Is there a pre-built Trello + WhatsApp Business automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Trello and WhatsApp Business's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Trello or WhatsApp Business connector?

No. The Agent works whether or not Trello or WhatsApp Business already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can connecting WhatsApp Business with Trello help manage missed customer calls?

You can set up an integration so every missed call in WhatsApp Business creates a task in Trello, ensuring your team follows up promptly.

Can project updates in Trello send notifications to clients?

Yes, completing a task or reaching a due date in Trello can prompt WhatsApp Business to send a text message directly to the customer.

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