Assign offboarding tickets on subscription cancellation

When a customer cancels their subscription in Trolley, create and assign a task in Updown.io to revoke technical access or export user data.

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See all Trolley + Updown.io integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Trolley Explore Trolley →

Triggers

New customer

Fires when a new customer is created in Trolley.

Subscription canceled

Fires when a subscription is canceled in Trolley.

New invoice generated

Fires when a new invoice is generated in Trolley.

Payment failed

Fires when a payment attempt fails in Trolley.

Actions

Create customer

Creates a new customer in Trolley.

Create subscription

Creates a new subscription in Trolley.

Cancel subscription

Cancels an existing subscription in Trolley.

Update customer

Updates a customer's billing details in Trolley.

Updown.io Explore Updown.io →

Triggers

New alert

Fires when a monitor or check in Updown.io raises an alert.

New or updated incident

Fires when an incident is opened or updated in Updown.io.

Monitor state changed

Fires when a monitored site, service or alarm in Updown.io changes state.

Actions

Create incident

Opens a new incident or alert in Updown.io.

Acknowledge incident

Acknowledges an open incident in Updown.io.

Resolve incident

Resolves an incident in Updown.io.

Track failed payments in engineering workflows When a payment fails in Trolley, automatically create a high-priority issue in Updown.io so developers can investigate account access issues. See details

Update customer records after issue resolution When an issue status changes to resolved in Updown.io, automatically update customer details in Trolley to reflect restored service access. See details

See all Trolley + Updown.io integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Assign offboarding tickets on subscription cancellation” between Trolley and Updown.io?

Yes — describe it in the box above and Knit's Integrations Agent researches Trolley and Updown.io's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Updown.io and Trolley benefit billing and dev teams?

It ensures critical billing events, like failed payments or canceled accounts, immediately generate issues in your development platform for rapid investigation.

Can technical status changes in Updown.io affect customer subscriptions in Trolley?

Yes, resolving technical issues or tracking deployments can be paired with account updates to keep customer records synchronized across both systems.