Convert customer emails into support tickets
When a new customer email is received in TrueMail, automatically create a tracking ticket in Olark.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
TrueMail Explore TrueMail →
TriggersFires when a new email arrives in TrueMail.
Fires when an email is sent from TrueMail.
Fires when a tracked email sent via TrueMail is opened.
Fires when an email sent via TrueMail bounces.
Sends an email via TrueMail.
Creates a draft email in TrueMail.
Applies a label or folder to an email in TrueMail.
Moves an email into a different folder in TrueMail.
Olark Explore Olark →
TriggersFires when a new support ticket is created in Olark.
Fires when a ticket's status changes in Olark.
Fires when a ticket in Olark is assigned to an agent.
Fires when a ticket in Olark breaches its response SLA.
Creates a new ticket in Olark.
Updates a ticket's status in Olark.
Assigns a ticket in Olark to an agent.
Posts an internal or public comment on a ticket in Olark.
More TrueMail + Olark workflows
Notify customers when tickets are updated
When a support ticket status changes in Olark, automatically send a status update email to the submitter via TrueMail.
See details
Send urgent alerts for SLA breaches
When an SLA deadline is breached in Olark, automatically send an urgent notification email to support managers via TrueMail.
See details
See all TrueMail + Olark integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert customer emails into support tickets” between TrueMail and Olark?
Yes — describe it in the box above and Knit's Integrations Agent researches TrueMail and Olark's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting TrueMail and Olark help customer support teams?
Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.
Can urgent ticket alerts be sent via email?
Yes, events like SLA breaches or ticket reassignments in Olark can instantly send email alerts through TrueMail.