Notify customers when tickets are updated

When a support ticket status changes in Olark, automatically send a status update email to the submitter via TrueMail.

Try:

See all TrueMail + Olark integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

TrueMail Explore TrueMail →

Triggers

Email received

Fires when a new email arrives in TrueMail.

Email sent

Fires when an email is sent from TrueMail.

Email opened

Fires when a tracked email sent via TrueMail is opened.

Email bounced

Fires when an email sent via TrueMail bounces.

Actions

Send email

Sends an email via TrueMail.

Create draft

Creates a draft email in TrueMail.

Add label

Applies a label or folder to an email in TrueMail.

Move to folder

Moves an email into a different folder in TrueMail.

Olark Explore Olark →

Triggers

New ticket created

Fires when a new support ticket is created in Olark.

Ticket status changed

Fires when a ticket's status changes in Olark.

Ticket assigned

Fires when a ticket in Olark is assigned to an agent.

SLA breached

Fires when a ticket in Olark breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Olark.

Update ticket status

Updates a ticket's status in Olark.

Assign ticket

Assigns a ticket in Olark to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Olark.

Convert customer emails into support tickets When a new customer email is received in TrueMail, automatically create a tracking ticket in Olark. See details

Send urgent alerts for SLA breaches When an SLA deadline is breached in Olark, automatically send an urgent notification email to support managers via TrueMail. See details

See all TrueMail + Olark integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Notify customers when tickets are updated” between TrueMail and Olark?

Yes — describe it in the box above and Knit's Integrations Agent researches TrueMail and Olark's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting TrueMail and Olark help customer support teams?

Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.

Can urgent ticket alerts be sent via email?

Yes, events like SLA breaches or ticket reassignments in Olark can instantly send email alerts through TrueMail.