Turn tickets into project tasks
When a new ticket is logged in ServiceNow, create a task in Urbanise FM for the IT team.
See all Urbanise FM + ServiceNow integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Urbanise FM Explore Urbanise FM →
TriggersFires when a new task, job or item is created in Urbanise FM.
Fires when a task in Urbanise FM is marked complete.
Fires when a task's due date in Urbanise FM is coming up.
Fires when a task, job or project changes status in Urbanise FM.
Creates a new task, job or item in Urbanise FM.
Updates a task's status or assignee in Urbanise FM.
Posts a comment on a task in Urbanise FM.
Assigns a task in Urbanise FM to a team member.
ServiceNow Explore ServiceNow →
TriggersFires when a new ticket or incident is logged in ServiceNow.
Fires when a ticket or incident is updated in ServiceNow.
Fires when a new user, client or device record is added in ServiceNow.
Creates a ticket or incident in ServiceNow.
Updates an existing ticket or incident in ServiceNow.
Adds a note to a ticket in ServiceNow.
More Urbanise FM + ServiceNow workflows
Close tickets when tasks finish
When a task is completed in Urbanise FM, update the matching ticket in ServiceNow.
See details
Plan onboarding work
When an onboarding request arrives in ServiceNow, create a checklist of tasks in Urbanise FM.
See details
See all Urbanise FM + ServiceNow integrations → · Browse the full workflow library →
Common questions
Can Knit build “Turn tickets into project tasks” between Urbanise FM and ServiceNow?
Yes — describe it in the box above and Knit's Integrations Agent researches Urbanise FM and ServiceNow's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why link an IT service desk to a project management tool?
Some tickets, like hardware rollouts or onboarding setups, are really projects. Sending them from ServiceNow to Urbanise FM lets the team plan and track them properly.
Can task updates close the original ticket?
Yes. When the task is completed in Urbanise FM, you can update or resolve the ticket in ServiceNow so the requester knows it is done.