Log missed calls as follow-up tasks

When a customer call goes unanswered in Twilio, automatically create a follow-up task in Urbanise FM so team members can return the call.

Try:

See all Urbanise FM + Twilio integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Urbanise FM Explore Urbanise FM →

Triggers

New task created

Fires when a new task, job or item is created in Urbanise FM.

Task completed

Fires when a task in Urbanise FM is marked complete.

Due date approaching

Fires when a task's due date in Urbanise FM is coming up.

Status changed

Fires when a task, job or project changes status in Urbanise FM.

Actions

Create task

Creates a new task, job or item in Urbanise FM.

Update task

Updates a task's status or assignee in Urbanise FM.

Add comment

Posts a comment on a task in Urbanise FM.

Assign task

Assigns a task in Urbanise FM to a team member.

Twilio Explore Twilio →

Triggers

New inbound SMS

Fires when a new text message is received in Twilio.

New call

Fires when a new call comes in or out through Twilio.

Missed call

Fires when a call is missed in Twilio.

Call recording ready

Fires when a call recording finishes processing in Twilio.

Actions

Send an SMS or MMS

Sends a text message through Twilio.

Place an outbound call

Starts an outbound call via Twilio.

Create or update a contact

Creates or updates a contact in Twilio.

Send a voice message

Sends a recorded voice message via Twilio.

Send SMS notifications when tasks are completed When a project task is marked complete in Urbanise FM, automatically send a confirmation text message to the client through Twilio. See details

Attach call recordings to project tasks Once a call recording becomes available in Twilio, post a comment with the audio details to the corresponding task in Urbanise FM. See details

See all Urbanise FM + Twilio integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log missed calls as follow-up tasks” between Urbanise FM and Twilio?

Yes — describe it in the box above and Knit's Integrations Agent researches Urbanise FM and Twilio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can connecting Twilio with Urbanise FM help manage missed customer calls?

You can set up an integration so every missed call in Twilio creates a task in Urbanise FM, ensuring your team follows up promptly.

Can project updates in Urbanise FM send notifications to clients?

Yes, completing a task or reaching a due date in Urbanise FM can prompt Twilio to send a text message directly to the customer.