Run AI agents upon receiving customer emails

When a new email is received in Gmail, Vapi automatically runs an agent or tool to process the message and extract key insights.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Vapi Explore Vapi →

Triggers

Agent run completed

Fires when an Vapi agent finishes a task or run.

Call or conversation completed

Fires when an Vapi agent finishes a call or conversation.

Lead qualified by agent

Fires when an Vapi agent marks a lead qualified.

Actions

Run an agent or tool

Triggers an Vapi agent or tool with a set of inputs.

Start an outbound call

Has an Vapi agent place an outbound call.

Add a lead to a campaign

Adds a lead to an outreach campaign in Vapi.

Gmail Explore Gmail →

Triggers

Email received

Fires when a new email arrives in Gmail.

Email sent

Fires when an email is sent from Gmail.

Email opened

Fires when a tracked email sent via Gmail is opened.

Email bounced

Fires when an email sent via Gmail bounces.

Actions

Send email

Sends an email via Gmail.

Create draft

Creates a draft email in Gmail.

Add label

Applies a label or folder to an email in Gmail.

Move to folder

Moves an email into a different folder in Gmail.

Draft follow-up emails after completed agent calls When a call or conversation is completed in Vapi, Gmail automatically creates an email draft summarizing the discussion for the recipient. See details

Send emails to qualified leads automatically When a lead is qualified by an agent in Vapi, Gmail automatically sends a pre-formatted confirmation email and applies an organizational label. See details

See all Vapi + Gmail integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Run AI agents upon receiving customer emails” between Vapi and Gmail?

Yes — describe it in the box above and Knit's Integrations Agent researches Vapi and Gmail's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do Vapi and Gmail work together for inbox management?

Incoming emails in Gmail can lead AI agents to process inquiries and create draft responses, while AI agent milestones can dispatch emails automatically.

Can email engagement initiate AI agent activity?

Yes, when an email is received or opened in Gmail, Vapi can execute an AI agent or initiate an outbound phone call.