Send follow-up communications upon ticket resolution

When a support ticket status changes to solved in tawk.to, update the contact profile in WebFX and add them to a customer satisfaction sequence.

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See all WebFX + tawk.to integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

WebFX Explore WebFX →

Triggers

New lead captured

Fires when a new lead or contact is captured in WebFX.

Contact enters a workflow

Fires when a contact enters an automation in WebFX.

Contact updated

Fires when a field on a contact changes in WebFX.

Contact unsubscribed

Fires when a contact unsubscribes in WebFX.

Actions

Create or update a contact

Creates or updates a contact in WebFX.

Add a contact to a campaign

Adds a contact to a workflow or campaign in WebFX.

Send a message

Sends an email or message to a contact via WebFX.

Apply or remove a tag

Changes a contact's tags in WebFX.

tawk.to Explore tawk.to →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in tawk.to.

Ticket status changed

Fires when a ticket's status changes in tawk.to.

Ticket assigned

Fires when a ticket in tawk.to is assigned to an agent.

SLA breached

Fires when a ticket in tawk.to breaches its response SLA.

Actions

Create ticket

Creates a new ticket in tawk.to.

Update ticket status

Updates a ticket's status in tawk.to.

Assign ticket

Assigns a ticket in tawk.to to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in tawk.to.

Pause marketing messages when critical support tickets open When a new support ticket is created in tawk.to, automatically apply a temporary hold tag to the contact in WebFX. See details

Create support tickets for unengaged or unsubscribed leads When a lead unsubscribes in WebFX, automatically create a ticket in tawk.to for an account manager to investigate potential churn. See details

See all WebFX + tawk.to integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send follow-up communications upon ticket resolution” between WebFX and tawk.to?

Yes — describe it in the box above and Knit's Integrations Agent researches WebFX and tawk.to's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support team members manage marketing messaging when an SLA is breached?

Yes, when an SLA breach occurs in tawk.to, a tag can be applied in WebFX to pause marketing emails until the issue is resolved.

Can customer marketing unsubscribes update open support tickets?

Yes, when a contact unsubscribes in WebFX, a comment can be automatically added to open tickets in tawk.to to keep support agents informed.