Log inbound calls and missed calls in CRM
When an inbound call or missed call occurs in WhatsApp Business, automatically log the activity on the contact's record in Global Database.
See all WhatsApp Business + Global Database integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
WhatsApp Business Explore WhatsApp Business →
TriggersFires when a new text message is received in WhatsApp Business.
Fires when a new call comes in or out through WhatsApp Business.
Fires when a call is missed in WhatsApp Business.
Fires when a call recording finishes processing in WhatsApp Business.
Sends a text message through WhatsApp Business.
Starts an outbound call via WhatsApp Business.
Creates or updates a contact in WhatsApp Business.
Sends a recorded voice message via WhatsApp Business.
Global Database Explore Global Database →
TriggersFires when Global Database finds or captures a new lead.
Fires when a new contact is added to a list in Global Database.
Fires when a new company matches a saved search in Global Database.
Adds job title, phone and company data to a contact with Global Database.
Looks up firmographic data for a company with Global Database.
Finds and verifies a prospect's work email with Global Database.
More WhatsApp Business + Global Database workflows
Send text messages to newly created leads
When a new lead is created in Global Database, automatically send a welcome SMS via WhatsApp Business to establish immediate contact.
See details
Dispatch text confirmations on won deals
When a deal is won in Global Database, send an automated SMS via WhatsApp Business to confirm details with the client.
See details
See all WhatsApp Business + Global Database integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log inbound calls and missed calls in CRM” between WhatsApp Business and Global Database?
Yes — describe it in the box above and Knit's Integrations Agent researches WhatsApp Business and Global Database's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Global Database and WhatsApp Business help track phone communications?
Inbound calls, text messages, and missed calls handled in WhatsApp Business can automatically log activities or update lead profiles directly inside Global Database.
Can I automate text message follow-ups when deal stages change?
Yes, updating a deal stage in Global Database can prompt WhatsApp Business to send an automated SMS confirmation or message to the client.