WhatsApp Business + WhatsBox Integrations, Built by an AI Agent
Put WhatsApp Business + WhatsBox to work with AI and enterprise-grade automation
Learn more about WhatsApp Business integrations or talk to a human
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Workflows you can build between WhatsApp Business and WhatsBox
See the kind of workflows teams build with WhatsApp Business and WhatsBox below — describe the exact one you want above and the Agent builds it on demand.
WhatsApp Business + WhatsBox
When a new message is received in WhatsBox, sync conversation details with WhatsApp Business.
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Post missed call alerts to support channels
When a missed call occurs in WhatsApp Business, automatically send a channel message in WhatsBox with caller details so someone can follow up immediately.
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Share call recordings in discussion channels
When a call recording is ready in WhatsApp Business, automatically send a direct message in WhatsBox containing the audio recording link for easy team review.
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Send SMS updates from team channel messages
When a message is posted in a broadcast channel in WhatsBox, automatically send an SMS to relevant clients using WhatsApp Business.
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Browse the full workflow library →
Looking to achieve something else with WhatsApp Business and WhatsBox?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for WhatsApp Business and WhatsBox
Everything WhatsApp Business and WhatsBox can do inside a workflow — the triggers that start one and the actions that run when it fires.
WhatsApp Business Explore WhatsApp Business →
A messaging platform designed for businesses to communicate with customers through chat, automated replies, and updates.
TriggersTriggers when a message you sent changes status (sent, delivered, read, or failed).
Triggers when a customer sends a message to your WhatsApp Business phone number. Note: the test step shows a static placeholder record because WhatsApp's API does not expose message history. Real messages will only appear in Zap runs after the Zap is turned on and a customer sends a new message.
Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
Send a media message (document, image, video, or audio) to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
Sends a template message to a WhatsApp user.
WhatsBox Explore WhatsBox →
WhatsBox is a team communication inbox software designed to help businesses manage customer interactions across WhatsApp and other messaging channels.
TriggersTriggers when a new message is received.
Send a message with media (e.g., document, image, video, etc.). Messages sent using this action are delivered only within the 24-hour session window. Use 'Send Template Message' action to initiate a new message.
Initiate a conversation with the recipient using a template. Sending a message using this action requires a WhatsApp approved template synced to WhatsBox.
Send a text only message. Messages sent using this action are delivered only within the 24-hour session window. Use 'Send Template Message' action to initiate a new message.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
2Chat
2Chat is a messaging integration platform that enables e-commerce brands to connect WhatsApp accounts to business systems for automated customer support.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
8x8
8x8 is a cloud communications platform providing voice calling, video conferencing, team messaging, and contact center capabilities.
Abby Connect
Abby Connect is a virtual receptionist and answering service that manages incoming customer phone calls and live website chats.
Adversus Dialer
Adversus Dialer is a cloud-based predictive dialer and contact center platform designed to automate outbound telemarketing calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
Other Communication apps on Knit
Explore more Communication integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
360dialog
360dialog is an enterprise messaging platform that provides API access to the WhatsApp Business platform for customer communications.
Acquire
A unified customer engagement software that provides live chat, co-browsing, video calls, and messaging tools for support teams.
B2Chat
B2Chat is a multi-channel messaging platform that consolidates customer conversations from live chat and instant messaging into one platform.
Bettermode
An all-in-one customer community platform that enables brands to build interactive online forums and user communities.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
Bundeling
A private communication and networking platform that connects members within communities, sports clubs, and business organizations.
Carbon Voice
Carbon Voice is a voice messaging and team communication app designed for sending asynchronous voice notes and text messages.
Chatra
A live chat and messaging software designed for businesses to communicate with website visitors and customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about WhatsApp Business + WhatsBox
Is there a pre-built WhatsApp Business + WhatsBox automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches WhatsApp Business and WhatsBox's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built WhatsApp Business or WhatsBox connector?
No. The Agent works whether or not WhatsApp Business or WhatsBox already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does integrating WhatsBox with WhatsApp Business help customer communication?
It brings incoming texts and missed calls from WhatsApp Business straight into WhatsBox channels, so your team can respond instantly or review call recordings together.
Can team members send SMS messages to clients directly from WhatsBox?
Yes, messages posted in specific WhatsBox channels can automatically initiate outbound SMS or MMS messages through WhatsApp Business.