Mirror bug reports across engineering teams

When a new issue is captured in xMatters, automatically create a corresponding issue in ManageEngine ServiceDesk Plus Cloud to keep cross-functional teams aligned.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

xMatters Explore xMatters →

Triggers

New alert

Fires when a monitor or check in xMatters raises an alert.

New or updated incident

Fires when an incident is opened or updated in xMatters.

Monitor state changed

Fires when a monitored site, service or alarm in xMatters changes state.

Actions

Create incident

Opens a new incident or alert in xMatters.

Acknowledge incident

Acknowledges an open incident in xMatters.

Resolve incident

Resolves an incident in xMatters.

ManageEngine ServiceDesk Plus Cloud Explore ManageEngine ServiceDesk Plus Cloud →

Triggers

New ticket

Fires when a new ticket or incident is logged in ManageEngine ServiceDesk Plus Cloud.

Ticket updated

Fires when a ticket or incident is updated in ManageEngine ServiceDesk Plus Cloud.

New record

Fires when a new user, client or device record is added in ManageEngine ServiceDesk Plus Cloud.

Actions

Create ticket

Creates a ticket or incident in ManageEngine ServiceDesk Plus Cloud.

Update ticket

Updates an existing ticket or incident in ManageEngine ServiceDesk Plus Cloud.

Add note

Adds a note to a ticket in ManageEngine ServiceDesk Plus Cloud.

Sync status updates between tracking systems When an issue status changes in ManageEngine ServiceDesk Plus Cloud, update the corresponding issue in xMatters so both platforms reflect current progress. See details

Auto-resolve linked issues upon deployment When a successful deployment is tracked in xMatters, automatically set the associated issue to resolved in ManageEngine ServiceDesk Plus Cloud. See details

See all xMatters + ManageEngine ServiceDesk Plus Cloud integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Mirror bug reports across engineering teams” between xMatters and ManageEngine ServiceDesk Plus Cloud?

Yes — describe it in the box above and Knit's Integrations Agent researches xMatters and ManageEngine ServiceDesk Plus Cloud's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why sync two different developer tools together?

Cross-team collaboration often requires mirroring issues or status changes from an internal tracker in xMatters over to a partner platform in ManageEngine ServiceDesk Plus Cloud.

Will resolving a bug in one platform automatically close it in the other?

Yes, updates like status changes or issue resolutions in xMatters can automatically update and resolve corresponding items in ManageEngine ServiceDesk Plus Cloud.