Update tickets when an incident is resolved
When an incident is resolved in xMatters, add a note to the related tickets in Zendesk.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
xMatters Explore xMatters →
TriggersFires when a monitor or check in xMatters raises an alert.
Fires when an incident is opened or updated in xMatters.
Fires when a monitored site, service or alarm in xMatters changes state.
Opens a new incident or alert in xMatters.
Acknowledges an open incident in xMatters.
Resolves an incident in xMatters.
Zendesk Explore Zendesk →
TriggersFires when a new support ticket or chat conversation starts in Zendesk.
Fires when a ticket's status changes in Zendesk.
Fires when a ticket in Zendesk is assigned to an agent.
Fires when a ticket in Zendesk breaches its response SLA.
Creates a new ticket in Zendesk.
Updates a ticket's status in Zendesk.
Assigns a ticket in Zendesk to an agent.
Posts a reply or internal note on a ticket or conversation in Zendesk.
More xMatters + Zendesk workflows
Open an incident from an urgent ticket
When an urgent ticket is created in Zendesk, create an incident in xMatters.
See details
Create a tracking ticket for each alert
When xMatters raises a new alert, create a ticket in Zendesk so it is tracked to closure.
See details
See all xMatters + Zendesk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Update tickets when an incident is resolved” between xMatters and Zendesk?
Yes — describe it in the box above and Knit's Integrations Agent researches xMatters and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect incident management to a helpdesk?
When something breaks, tickets pile up in Zendesk. Linking them to the incident in xMatters keeps support informed and avoids duplicate investigation.
Can a ticket open an incident?
Yes. When a ticket in Zendesk reports an outage, you can create an incident in xMatters for the on-call team.