Create IT provisioning tickets when an offer is extended

When an offer is extended in Zinc, automatically create an IT setup ticket in Zendesk to prepare equipment for the incoming hire.

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See all Zendesk + Zinc integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Zendesk Explore Zendesk →

Triggers

New ticket created

Fires when a new support ticket is created in Zendesk.

Ticket status changed

Fires when a ticket's status changes in Zendesk.

Ticket assigned

Fires when a ticket in Zendesk is assigned to an agent.

SLA breached

Fires when a ticket in Zendesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zendesk.

Update ticket status

Updates a ticket's status in Zendesk.

Assign ticket

Assigns a ticket in Zendesk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Zendesk.

Zinc Explore Zinc →

Triggers

New candidate applied

Fires when a new candidate applies to a job in Zinc.

Candidate stage changed

Fires when a candidate moves to a new pipeline stage in Zinc.

Interview scheduled

Fires when an interview is scheduled in Zinc.

Offer extended

Fires when an offer is extended to a candidate in Zinc.

Actions

Create candidate

Creates a new candidate record in Zinc.

Update candidate stage

Moves a candidate to a new pipeline stage in Zinc.

Schedule interview

Schedules an interview for a candidate in Zinc.

Send offer letter

Sends an offer letter to a candidate via Zinc.

Advance candidate recruitment stage when provisioning ticket closes When an onboarding support ticket status changes to completed in Zendesk, automatically update the candidate stage in Zinc to ready for day one. See details

Add comments to candidate support tickets when candidate applies When a new candidate applies in Zinc, automatically create or update a recruitment ticket in Zendesk to assign a team reviewer. See details

See all Zendesk + Zinc integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Create IT provisioning tickets when an offer is extended” between Zendesk and Zinc?

Yes — describe it in the box above and Knit's Integrations Agent researches Zendesk and Zinc's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Zinc with Zendesk help internal operations?

It automatically creates helpdesk or IT provisioning tickets in Zendesk when candidates reach key stages in Zinc, like interview preparation or offer extensions.

Can ticket updates in Zendesk change candidate stages in Zinc?

Yes, resolving or closing background check or IT provisioning tickets in Zendesk can automatically advance candidate recruitment stages in Zinc.