Zoho Desk + Aircall Integrations
Put Zoho Desk + Aircall to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Zoho Desk and Aircall
See the kind of workflows teams build with Zoho Desk and Aircall below — describe the exact one you want above and the Agent builds it on demand.
Zoho Desk + Aircall
When a call action item is created in Aircall, log a ticket or task in Zoho Desk.
Create support tickets from missed calls
When a call is missed in Aircall, automatically create a new support ticket in Zoho Desk with caller information so an agent can respond.
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Attach call recordings to existing support tickets
When a new call recording becomes available in Aircall, add it as a private comment to the active customer ticket in Zoho Desk.
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Send text notifications when ticket updates occur
When a ticket status is updated to resolved in Zoho Desk, send an automated SMS update to the customer via Aircall confirming resolution.
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Browse the full workflow library →
Looking to achieve something else with Zoho Desk and Aircall?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Zoho Desk and Aircall
Everything Zoho Desk and Aircall can do inside a workflow — the triggers that start one and the actions that run when it fires.
Zoho Desk Explore Zoho Desk →
A cloud-based customer service software that organizes support tickets, automates workflows, and manages customer inquiries.
Knit's Integrations Agent builds Zoho Desk's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against Zoho Desk's API.
Aircall Explore Aircall →
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
TriggersTriggers when a call action item is created.
Triggers when AI Insights of a call including call summary and key topics of the converstation are created.
Triggers when an AI virtual agent ends a call.
Triggers when a call handled by AI Voice Agent has been escalated or transferred to a human agent.
Triggers when an AI virtual agent starts handling a call.
Triggers when a call handled by AI Voice Agent is completed and the agent successfully collected answers to intake questions configured on the agent (e.g., 'What is your full name?', 'What is your email address?').
Adds a comment (note) to a specific call. A call can have a maximum of 5 comments.
Adds one or more tags to a specific call.
Add User to a Team in Aircall account.
Archives a missed call, marking it as done and removing it from the To-do view.
Dial a phone number in the Phone
Creates a new shared contact in Aircall. At least one phone number is required.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
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ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
AvidMobile
A mobile marketing platform offering SMS text messaging, mobile coupons, and bulk messaging services for businesses.
Avochato
Avochato is a phone and SMS communications platform that enables businesses to handle customer text messaging and call management.
Beetexting
Beetexting is a business text messaging platform that enables teams to send SMS messages, manage group conversations, and build relationships.
Berkshire Receptionists
Berkshire Receptionists provides virtual receptionist services, managing business phone calls, message taking, and call handling for organizations.
Bling Cloud
Bling Cloud is a business communication platform offering unified VoIP phone calls, SMS messaging, and customer interaction management.
Customer Stories
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Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Zoho Desk + Aircall
Is there a pre-built Zoho Desk + Aircall automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Zoho Desk and Aircall's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Zoho Desk or Aircall connector?
No. The Agent works whether or not Zoho Desk or Aircall already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does Aircall integration handle missed customer calls in Zoho Desk?
Whenever a customer call goes unanswered in Aircall, a high-priority ticket is automatically generated in Zoho Desk with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in Zoho Desk, an automated text notification can be dispatched to the customer via Aircall.