Send text notifications when ticket updates occur
When a ticket status is updated to resolved in Zoho Desk, send an automated SMS update to the customer via Aircall confirming resolution.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Zoho Desk Explore Zoho Desk →
TriggersFires when a new support ticket is created in Zoho Desk.
Fires when a ticket's status changes in Zoho Desk.
Fires when a ticket in Zoho Desk is assigned to an agent.
Fires when a ticket in Zoho Desk breaches its response SLA.
Creates a new ticket in Zoho Desk.
Updates a ticket's status in Zoho Desk.
Assigns a ticket in Zoho Desk to an agent.
Posts an internal or public comment on a ticket in Zoho Desk.
Aircall Explore Aircall →
TriggersFires when a new text message is received in Aircall.
Fires when a new call comes in or out through Aircall.
Fires when a call is missed in Aircall.
Fires when a call recording finishes processing in Aircall.
Sends a text message through Aircall.
Starts an outbound call via Aircall.
Creates or updates a contact in Aircall.
Sends a recorded voice message via Aircall.
More Zoho Desk + Aircall workflows
Create support tickets from missed calls
When a call is missed in Aircall, automatically create a new support ticket in Zoho Desk with caller information so an agent can respond.
See details
Attach call recordings to existing support tickets
When a new call recording becomes available in Aircall, add it as a private comment to the active customer ticket in Zoho Desk.
See details
See all Zoho Desk + Aircall integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send text notifications when ticket updates occur” between Zoho Desk and Aircall?
Yes — describe it in the box above and Knit's Integrations Agent researches Zoho Desk and Aircall's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does Aircall integration handle missed customer calls in Zoho Desk?
Whenever a customer call goes unanswered in Aircall, a high-priority ticket is automatically generated in Zoho Desk with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in Zoho Desk, an automated text notification can be dispatched to the customer via Aircall.