Convert form responses into CRM contacts

When a prospect submits a new form response in Zonka Feedback, automatically create or update their contact profile in Freshsales Classic.

Try:

See all Zonka Feedback + Freshsales Classic integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Zonka Feedback Explore Zonka Feedback →

Triggers

New form response

Fires when a form is submitted in Zonka Feedback.

Survey completed

Fires when a respondent finishes a survey in Zonka Feedback.

Response updated

Fires when an existing response is edited in Zonka Feedback.

Actions

Create or update form

Creates or updates a form or survey in Zonka Feedback.

Retrieve a response

Looks up a specific form response in Zonka Feedback.

Add a respondent

Adds a respondent or contact to a form in Zonka Feedback.

Freshsales Classic Explore Freshsales Classic →

Triggers

New lead created

Fires when a new lead or contact is created in Freshsales Classic.

Deal stage changed

Fires when a deal moves to a new stage in Freshsales Classic.

Deal won

Fires when a deal is marked won in Freshsales Classic.

Contact updated

Fires when a field on a contact changes in Freshsales Classic.

Actions

Create or update contact

Creates or updates a contact in Freshsales Classic.

Create deal

Creates a new deal in Freshsales Classic.

Update deal stage

Moves a deal to a new stage in Freshsales Classic.

Log activity

Logs a call, email, or note against a record in Freshsales Classic.

Send customer feedback surveys on closed deals When a deal is marked won in Freshsales Classic, automatically add the customer as a respondent in Zonka Feedback to gather post-sale feedback. See details

Log survey feedback directly to CRM activity logs When a customer completes a survey in Zonka Feedback, automatically log the activity under their profile in Freshsales Classic so reps see customer sentiment. See details

See all Zonka Feedback + Freshsales Classic integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Convert form responses into CRM contacts” between Zonka Feedback and Freshsales Classic?

Yes — describe it in the box above and Knit's Integrations Agent researches Zonka Feedback and Freshsales Classic's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can form submissions automatically create deals in Freshsales Classic?

Yes, inbound responses from Zonka Feedback can instantly generate new lead records or deals in Freshsales Classic without manual data entry.

Can I send survey invitations based on deal updates in Freshsales Classic?

Yes, when a deal is won or updated in Freshsales Classic, you can automatically add the contact as a respondent in Zonka Feedback to collect feedback.