Create new projects when SLA breaches occur
When a ticket SLA is breached in Intercom, automatically create a dedicated recovery project in Time Tracker to track escalation hours.
See all Intercom + Time Tracker integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Intercom Explore Intercom →
TriggersFires when a new support ticket is created in Intercom.
Fires when a ticket's status changes in Intercom.
Fires when a ticket in Intercom is assigned to an agent.
Fires when a ticket in Intercom breaches its response SLA.
Creates a new ticket in Intercom.
Updates a ticket's status in Intercom.
Assigns a ticket in Intercom to an agent.
Posts an internal or public comment on a ticket in Intercom.
Time Tracker Explore Time Tracker →
TriggersFires when a new client is added in Time Tracker.
Fires when a new project is created in Time Tracker.
Fires when a new time entry is logged in Time Tracker.
Fires when a timer is started in Time Tracker.
Creates a new client in Time Tracker.
Creates a new project in Time Tracker.
Logs a new time entry in Time Tracker.
Starts a timer in Time Tracker.
More Intercom + Time Tracker workflows
Start timers when support tickets are assigned
When a support ticket is assigned in Intercom, automatically start a timer in Time Tracker so agents accurately track live resolution time.
See details
Add ticket comments when new time entries are logged
Whenever a new time entry is logged in Time Tracker, automatically post a detailed ticket comment in Intercom summarizing work completed.
See details
See all Intercom + Time Tracker integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create new projects when SLA breaches occur” between Intercom and Time Tracker?
Yes — describe it in the box above and Knit's Integrations Agent researches Intercom and Time Tracker's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Time Tracker with Intercom help customer support teams?
It allows agents to automatically create time logs in Time Tracker based on support ticket updates in Intercom, ensuring accurate billing for technical assistance.
Can starting a timer in Time Tracker update ticket progress in Intercom?
Yes, starting work in Time Tracker can automatically add internal ticket comments or adjust status values in Intercom to keep clients informed.