Start timers when support tickets are assigned

When a support ticket is assigned in Intercom, automatically start a timer in Time Tracker so agents accurately track live resolution time.

Try:

See all Intercom + Time Tracker integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Intercom Explore Intercom →

Triggers

New ticket created

Fires when a new support ticket is created in Intercom.

Ticket status changed

Fires when a ticket's status changes in Intercom.

Ticket assigned

Fires when a ticket in Intercom is assigned to an agent.

SLA breached

Fires when a ticket in Intercom breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Intercom.

Update ticket status

Updates a ticket's status in Intercom.

Assign ticket

Assigns a ticket in Intercom to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Intercom.

Time Tracker Explore Time Tracker →

Triggers

New client added

Fires when a new client is added in Time Tracker.

New project created

Fires when a new project is created in Time Tracker.

New time entry logged

Fires when a new time entry is logged in Time Tracker.

Timer started

Fires when a timer is started in Time Tracker.

Actions

Create client

Creates a new client in Time Tracker.

Create project

Creates a new project in Time Tracker.

Create time entry

Logs a new time entry in Time Tracker.

Start timer

Starts a timer in Time Tracker.

Add ticket comments when new time entries are logged Whenever a new time entry is logged in Time Tracker, automatically post a detailed ticket comment in Intercom summarizing work completed. See details

Create new projects when SLA breaches occur When a ticket SLA is breached in Intercom, automatically create a dedicated recovery project in Time Tracker to track escalation hours. See details

See all Intercom + Time Tracker integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Start timers when support tickets are assigned” between Intercom and Time Tracker?

Yes — describe it in the box above and Knit's Integrations Agent researches Intercom and Time Tracker's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Time Tracker with Intercom help customer support teams?

It allows agents to automatically create time logs in Time Tracker based on support ticket updates in Intercom, ensuring accurate billing for technical assistance.

Can starting a timer in Time Tracker update ticket progress in Intercom?

Yes, starting work in Time Tracker can automatically add internal ticket comments or adjust status values in Intercom to keep clients informed.