InvGate Service Management + WhatsApp Business Integrations
Put InvGate Service Management + WhatsApp Business to work with AI and enterprise-grade automation
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Workflows you can build between InvGate Service Management and WhatsApp Business
See the kind of workflows teams build with InvGate Service Management and WhatsApp Business below — describe the exact one you want above and the Agent builds it on demand.
InvGate Service Management + WhatsApp Business
When a new ticket reply is added in InvGate Service Management, send a notification to the customer via WhatsApp Business.
Create support tickets from missed calls
When a call is missed in WhatsApp Business, automatically create a new support ticket in InvGate Service Management with caller information so an agent can respond.
See details
Attach call recordings to existing support tickets
When a new call recording becomes available in WhatsApp Business, add it as a private comment to the active customer ticket in InvGate Service Management.
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Send text notifications when ticket updates occur
When a ticket status is updated to resolved in InvGate Service Management, send an automated SMS update to the customer via WhatsApp Business confirming resolution.
See details
Browse the full workflow library →
Looking to achieve something else with InvGate Service Management and WhatsApp Business?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for InvGate Service Management and WhatsApp Business
Everything InvGate Service Management and WhatsApp Business can do inside a workflow — the triggers that start one and the actions that run when it fires.
InvGate Service Management Explore InvGate Service Management →
InvGate Service Management is an IT service management and ticketing platform designed to streamline service desk requests and workflows.
TriggersTriggers when a new Automated Action is defined.
Triggers when a particular Automated Action is executed.
Triggers when a new request is created.
Triggers when a new comment in an chosen incident is added.
Creates a new request.
Posts a comment in the chosen request
Creates a new user.
WhatsApp Business Explore WhatsApp Business →
A messaging platform designed for businesses to communicate with customers through chat, automated replies, and updates.
TriggersTriggers when a message you sent changes status (sent, delivered, read, or failed).
Triggers when a customer sends a message to your WhatsApp Business phone number. Note: the test step shows a static placeholder record because WhatsApp's API does not expose message history. Real messages will only appear in Zap runs after the Zap is turned on and a customer sends a new message.
Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
Send a media message (document, image, video, or audio) to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
Sends a template message to a WhatsApp user.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
AvidMobile
A mobile marketing platform offering SMS text messaging, mobile coupons, and bulk messaging services for businesses.
Avochato
Avochato is a phone and SMS communications platform that enables businesses to handle customer text messaging and call management.
Beetexting
Beetexting is a business text messaging platform that enables teams to send SMS messages, manage group conversations, and build relationships.
Berkshire Receptionists
Berkshire Receptionists provides virtual receptionist services, managing business phone calls, message taking, and call handling for organizations.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about InvGate Service Management + WhatsApp Business
Is there a pre-built InvGate Service Management + WhatsApp Business automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches InvGate Service Management and WhatsApp Business's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built InvGate Service Management or WhatsApp Business connector?
No. The Agent works whether or not InvGate Service Management or WhatsApp Business already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does WhatsApp Business integration handle missed customer calls in InvGate Service Management?
Whenever a customer call goes unanswered in WhatsApp Business, a high-priority ticket is automatically generated in InvGate Service Management with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in InvGate Service Management, an automated text notification can be dispatched to the customer via WhatsApp Business.