Attach call recordings to existing support tickets

When a new call recording becomes available in WhatsApp Business, add it as a private comment to the active customer ticket in InvGate Service Management.

Try:

See all InvGate Service Management + WhatsApp Business integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

InvGate Service Management Explore InvGate Service Management →

Triggers

New ticket created

Fires when a new support ticket is created in InvGate Service Management.

Ticket status changed

Fires when a ticket's status changes in InvGate Service Management.

Ticket assigned

Fires when a ticket in InvGate Service Management is assigned to an agent.

SLA breached

Fires when a ticket in InvGate Service Management breaches its response SLA.

Actions

Create ticket

Creates a new ticket in InvGate Service Management.

Update ticket status

Updates a ticket's status in InvGate Service Management.

Assign ticket

Assigns a ticket in InvGate Service Management to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in InvGate Service Management.

WhatsApp Business Explore WhatsApp Business →

Triggers

New inbound SMS

Fires when a new text message is received in WhatsApp Business.

New call

Fires when a new call comes in or out through WhatsApp Business.

Missed call

Fires when a call is missed in WhatsApp Business.

Call recording ready

Fires when a call recording finishes processing in WhatsApp Business.

Actions

Send an SMS or MMS

Sends a text message through WhatsApp Business.

Place an outbound call

Starts an outbound call via WhatsApp Business.

Create or update a contact

Creates or updates a contact in WhatsApp Business.

Send a voice message

Sends a recorded voice message via WhatsApp Business.

Create support tickets from missed calls When a call is missed in WhatsApp Business, automatically create a new support ticket in InvGate Service Management with caller information so an agent can respond. See details

Send text notifications when ticket updates occur When a ticket status is updated to resolved in InvGate Service Management, send an automated SMS update to the customer via WhatsApp Business confirming resolution. See details

See all InvGate Service Management + WhatsApp Business integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Attach call recordings to existing support tickets” between InvGate Service Management and WhatsApp Business?

Yes — describe it in the box above and Knit's Integrations Agent researches InvGate Service Management and WhatsApp Business's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does WhatsApp Business integration handle missed customer calls in InvGate Service Management?

Whenever a customer call goes unanswered in WhatsApp Business, a high-priority ticket is automatically generated in InvGate Service Management with call details for prompt follow-up.

Can support agents send text messages directly through ticket updates?

Yes, when an agent updates or reassigns a ticket in InvGate Service Management, an automated text notification can be dispatched to the customer via WhatsApp Business.