Create support tickets from missed calls
When a call is missed in WhatsApp Business, automatically create a new support ticket in InvGate Service Management with caller information so an agent can respond.
See all InvGate Service Management + WhatsApp Business integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
InvGate Service Management Explore InvGate Service Management →
TriggersFires when a new support ticket is created in InvGate Service Management.
Fires when a ticket's status changes in InvGate Service Management.
Fires when a ticket in InvGate Service Management is assigned to an agent.
Fires when a ticket in InvGate Service Management breaches its response SLA.
Creates a new ticket in InvGate Service Management.
Updates a ticket's status in InvGate Service Management.
Assigns a ticket in InvGate Service Management to an agent.
Posts an internal or public comment on a ticket in InvGate Service Management.
WhatsApp Business Explore WhatsApp Business →
TriggersFires when a new text message is received in WhatsApp Business.
Fires when a new call comes in or out through WhatsApp Business.
Fires when a call is missed in WhatsApp Business.
Fires when a call recording finishes processing in WhatsApp Business.
Sends a text message through WhatsApp Business.
Starts an outbound call via WhatsApp Business.
Creates or updates a contact in WhatsApp Business.
Sends a recorded voice message via WhatsApp Business.
More InvGate Service Management + WhatsApp Business workflows
Attach call recordings to existing support tickets
When a new call recording becomes available in WhatsApp Business, add it as a private comment to the active customer ticket in InvGate Service Management.
See details
Send text notifications when ticket updates occur
When a ticket status is updated to resolved in InvGate Service Management, send an automated SMS update to the customer via WhatsApp Business confirming resolution.
See details
See all InvGate Service Management + WhatsApp Business integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create support tickets from missed calls” between InvGate Service Management and WhatsApp Business?
Yes — describe it in the box above and Knit's Integrations Agent researches InvGate Service Management and WhatsApp Business's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does WhatsApp Business integration handle missed customer calls in InvGate Service Management?
Whenever a customer call goes unanswered in WhatsApp Business, a high-priority ticket is automatically generated in InvGate Service Management with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in InvGate Service Management, an automated text notification can be dispatched to the customer via WhatsApp Business.