When new/updated contact in ConnectWise Manage, sync it to PagerDuty.
When a contact is created or updated in ConnectWise Manage, update user on-call contacts in PagerDuty.
See all PagerDuty + ConnectWise Manage integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
PagerDuty Explore PagerDuty →
TriggersFires when a monitor or check in PagerDuty raises an alert.
Fires when an incident is opened or updated in PagerDuty.
Fires when a monitored site, service or alarm in PagerDuty changes state.
Opens a new incident or alert in PagerDuty.
Acknowledges an open incident in PagerDuty.
Resolves an incident in PagerDuty.
ConnectWise Manage Explore ConnectWise Manage →
TriggersFires when a new ticket or incident is logged in ConnectWise Manage.
Fires when a ticket or incident is updated in ConnectWise Manage.
Fires when a new user, client or device record is added in ConnectWise Manage.
Creates a ticket or incident in ConnectWise Manage.
Updates an existing ticket or incident in ConnectWise Manage.
Adds a note to a ticket in ConnectWise Manage.
More PagerDuty + ConnectWise Manage workflows
Mirror bug reports across engineering teams
When a new issue is captured in PagerDuty, automatically create a corresponding issue in ConnectWise Manage to keep cross-functional teams aligned.
See details
Sync status updates between tracking systems
When an issue status changes in ConnectWise Manage, update the corresponding issue in PagerDuty so both platforms reflect current progress.
See details
Auto-resolve linked issues upon deployment
When a successful deployment is tracked in PagerDuty, automatically set the associated issue to resolved in ConnectWise Manage.
See details
See all PagerDuty + ConnectWise Manage integrations → · Browse the full workflow library →
Common questions
Can Knit build “When new/updated contact in ConnectWise Manage, sync it to PagerDuty.” between PagerDuty and ConnectWise Manage?
Yes — describe it in the box above and Knit's Integrations Agent researches PagerDuty and ConnectWise Manage's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why sync two different developer tools together?
Cross-team collaboration often requires mirroring issues or status changes from an internal tracker in PagerDuty over to a partner platform in ConnectWise Manage.
Will resolving a bug in one platform automatically close it in the other?
Yes, updates like status changes or issue resolutions in PagerDuty can automatically update and resolve corresponding items in ConnectWise Manage.