Escalate urgent channel mentions into priority tickets

When your team is mentioned in an urgent message in Telegram, create a high-priority ticket in Support Board so nothing slips through chat.

Try:

See all Telegram + Support Board integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Telegram Explore Telegram →

Triggers

New message posted

Fires when a new message is posted to a channel in Telegram.

New channel created

Fires when a new channel is created in Telegram.

Mentioned in a message

Fires when your team or a keyword is mentioned in Telegram.

New file shared

Fires when a new file is shared in Telegram.

Actions

Send channel message

Posts a message to a channel in Telegram.

Send direct message

Sends a direct message to a specific person in Telegram.

Add reaction

Reacts to a message in Telegram.

Invite user to channel

Adds a user to a channel in Telegram.

Support Board Explore Support Board →

Triggers

New ticket created

Fires when a new support ticket is created in Support Board.

Ticket status changed

Fires when a ticket's status changes in Support Board.

Ticket assigned

Fires when a ticket in Support Board is assigned to an agent.

SLA breached

Fires when a ticket in Support Board breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Support Board.

Update ticket status

Updates a ticket's status in Support Board.

Assign ticket

Assigns a ticket in Support Board to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Support Board.

Turn flagged messages into support tickets When a message is flagged or reacted to in Telegram, automatically create a new ticket in Support Board with the original message content attached. See details

Post ticket status updates back to the channel When a ticket's status changes in Support Board, send an update to the original channel or thread in Telegram so the requester stays in the loop. See details

See all Telegram + Support Board integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Escalate urgent channel mentions into priority tickets” between Telegram and Support Board?

Yes — describe it in the box above and Knit's Integrations Agent researches Telegram and Support Board's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Messaging + Ticketing automation?

Creating a ticket in Support Board from a flagged or reacted-to message in Telegram, with the original message content carried over automatically.

Can ticket status updates post back into the original channel?

Yes — the Agent can post a status update back into the Telegram channel or thread when the linked ticket's status changes in Support Board.