Post ticket status updates back to the channel

When a ticket's status changes in Support Board, send an update to the original channel or thread in Telegram so the requester stays in the loop.

Try:

See all Telegram + Support Board integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Telegram Explore Telegram →

Triggers

New message posted

Fires when a new message is posted to a channel in Telegram.

New channel created

Fires when a new channel is created in Telegram.

Mentioned in a message

Fires when your team or a keyword is mentioned in Telegram.

New file shared

Fires when a new file is shared in Telegram.

Actions

Send channel message

Posts a message to a channel in Telegram.

Send direct message

Sends a direct message to a specific person in Telegram.

Add reaction

Reacts to a message in Telegram.

Invite user to channel

Adds a user to a channel in Telegram.

Support Board Explore Support Board →

Triggers

New ticket created

Fires when a new support ticket is created in Support Board.

Ticket status changed

Fires when a ticket's status changes in Support Board.

Ticket assigned

Fires when a ticket in Support Board is assigned to an agent.

SLA breached

Fires when a ticket in Support Board breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Support Board.

Update ticket status

Updates a ticket's status in Support Board.

Assign ticket

Assigns a ticket in Support Board to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Support Board.

Turn flagged messages into support tickets When a message is flagged or reacted to in Telegram, automatically create a new ticket in Support Board with the original message content attached. See details

Escalate urgent channel mentions into priority tickets When your team is mentioned in an urgent message in Telegram, create a high-priority ticket in Support Board so nothing slips through chat. See details

See all Telegram + Support Board integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Post ticket status updates back to the channel” between Telegram and Support Board?

Yes — describe it in the box above and Knit's Integrations Agent researches Telegram and Support Board's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Messaging + Ticketing automation?

Creating a ticket in Support Board from a flagged or reacted-to message in Telegram, with the original message content carried over automatically.

Can ticket status updates post back into the original channel?

Yes — the Agent can post a status update back into the Telegram channel or thread when the linked ticket's status changes in Support Board.