Support Board

Support Board Integrations

Put Support Board to work with AI and enterprise-grade automation

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No Support Board connector? The Agent builds one.

Web search for Support Board's public API docs, or hand over your own — either way, the Agent researches the real API surface and ships a working connector.

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Not a block library. Real code.

Legacy automation tools like Zapier, Workato, and Make hand you a fixed library of pre-built steps to drag, drop, and configure around the edges. Knit's Integrations Agent writes real, custom Support Board integration code for your exact logic.

Legacy iPaaS

  • Fixed library of pre-built steps — drag, drop, configure around the edges
  • Capped by whatever the vendor's already built
  • AI features bolted on after the fact

Knit Integrations Agent

  • Real, inspectable code for your exact Support Board logic
  • Auto-builds a missing Support Board connector itself
  • Native LLM connectors built in, not bolted on
Prompt "When a client tag is added in EasyMe, sync user details with Support Board."
from knit import Knit

client = Knit(api_key=KNIT_API_KEY)

@client.on("conversation-status-updated")
def add_note(event):
    return client.ticketing.add_note(
        integration_id=SUPPORT_BOARD_INTEGRATION_ID,
        record_id=event["id"],
        fields={
            "source": "Support Board",
            "synced_at": event["updated_at"],
        },
        # ...maps the event to a real "Add Note" call
    )

Example: illustrative of what the Agent generates from a plain-English prompt — real, inspectable, and yours to edit.

Skip the engineering. Ship the workflows.

See what you can build with Support Board on Knit

Browse all workflow recipes →

See the APIs & webhooks enabling Support Board Integrations

The real endpoints Knit's Agent can call to turn a plain-English use case into working Support Board Integration code

Conversation Status Updated

Triggers when the status code of a conversation changes.

Dialogflow Message

Triggers when the Dialogflow send a reply to a user message.

Email Sent

Triggers when a notification email is sent to a user or agent. Docs at https://board.support/docs/api/web#email-sent .

New Login

Triggers when a user login successfully from the login form of the chat. This Webhook is sent only if the login is successful.

Message Deleted

Triggers when a message is deleted.

New Conversation

Triggers when a new conversation is received in the user's chat widget.

Add Note

Adds a new note to a conversation.

Add User

Create a new user in Support Board.

Delete Note

Deletes a note from a conversation.

Delete User

Deletes a user and all linked conversations and messages.

Delete Users

Deletes multiple users and all linked conversations and messages.

Dialogflow Message

Sends a message to Dialogflow and add the Dialogflow response to an existing conversation as a new message.

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FAQ

Common questions about the Support Board automation

Is there a pre-built Support Board automation?

Not yet — Support Board isn't in Knit's Unified API or MCP Servers catalog today, so there's no pre-built connector for it either. The Integrations Agent can build the real automation (and the connector powering it) on demand instead of you waiting on our roadmap.

How does the Agent actually build the Support Board connector?

It researches Support Board's real public API documentation — authentication, endpoints, data schema — and writes a working connector against that real surface. You can also upload your own docs if Support Board's aren't public.

How long does it take?

Minutes to build a first working version, not weeks — you test it against real Support Board data before it goes anywhere near production.

What happens after the Agent builds it?

You own it. It runs the same way any Knit-built connector does — you are not left maintaining hand-rolled integration code yourself.

Could Support Board become a real pre-built connector later?

Yes — as apps get built and used through the Agent, the highest-demand ones are natural candidates to join the pre-built Unified API/MCP Servers catalog directly.

See all FAQs

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