Unified Ticketing API

Name: Unified Ticketing API
Brand: Knit

One Unified Ticketing API to integrate with Zendesk, Jira, Intercom, and all your customers’ favorite Ticketing tools.

Powering Global SaaS Organizations

Why Choose KNIT for Ticketing Integrations?

Extensive webhook support

Say goodbye to constant polling for powering your Ticketing integrations —our unmatched native webhook support keeps Ticketing data in sync in real time.

Fully managed stateless syncs

Knit manages cron jobs, rate limits, and retries across Ticketing APPs out of the box, ensuring predictable data syncing at scale.

Add any missing app in 2 days

Popular Ticketing apps come pre-integrated. Need another? Our AI adds new ones fast, so you’re always ready to say yes to your customers.

Unified Ticketing APIs & Data Models

The most common Ticketing data models & APIs come ready to use with our unified schema. For edge cases, Knit's AI Connector Builder and passthrough APIs offer all the flexibility you need.

API
POST

Update Ticket

Update ticket details like status, assignee, or priority

Get User By Id

Fetch details for a specific user

Get Tickets

Retrieve all support tickets with status, priority, and assignment

Get Ticket By Id

Fetch detailed info of a specific ticket including history and messages

Get Tags

Fetch all tags used for categorizing tickets

Get Groups

Retrieve agent teams or departments like Support or Sales

Get Group By Id

Access metadata for a specific group

Get Contacts

Retrieve users who have submitted or are tied to tickets

Get Contact By Id

Fetch details of a specific contact/user

Whitelabeled Ticketing Auth—Fully Yours

Give your users a seamless, on-brand authentication experience for their Ticketing integrations. Customize everything—from text and colors to screen flow—to match your product perfectly.

Try it Now

Ticketing API Integrations Knit supports

Integrate with every major Ticketing platform from day one. If it’s missing, our AI adds it fast. You focus on your product—we’ll handle the integrations.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Coming Soon

What our users say

Non sed sit aliquet iaculis turpis eget sed netus suspendisse ac vel dolor vitae et cursus nibh rhoncus et mauris nibh.

“Amazing Product With Exceptional Support from the team.”

By using Knit we manage to speed up our development speed by orders of magnitude. The team have been very responsive and answer all our inquiries very fast.

Huynh H.

Multiplier

“A brilliant tool to let you seamlessly integrate with many different systems”

Very intuitive and easy to use, I have experienced no downtime despite using it to load a lot of data. It is very easy to integrate with and customer support is next level.

Jayesh

Scrut.io

“Seamless Integration Experience"

The APIs are well documented and self explanatory. The proactive communication by the team has been helpful in resolving any issues quickly.

Precisely, we are highly satisfied with the level of service and support provided.

Poorvi

Onsurity

“Easy to Integrate”

Knit's dashboard is very intuitive to setup and test any integration. Their sandbox is super useful when it comes to test any integration during development.

Aditya

RazorpayX

“Adding Integrations has never been easier”

KNIT was truly been a game-changer for our team and enhanced the way we work. Thanks to its effortless integrations, we could create our custom setup for so many use cases, including message updates on Slack, CRM insights from HubSpot, accounting notes from Xero, and many more!